![]() ![]() The IntelliLink server is the interface between the ULTRA recording system and the contact center switch or middleware software. ![]() The VoIP Acquisition Module (VAM) records VoIP audio via a passive network tap with Avaya Communication Manager. This server includes applications such as Webbased IntelliPortal, desktop management applications, agent desktop applications, and remote Internet-based workstations. The Application server is an interface between the system s servers and the desktop applications. This server defines the business rules to control what to record, what processing to apply, and how to distribute the resulting information. The Platform server is responsible for storing the data warehouse of multimedia interaction and interaction related information. Introduction Verint Ultra Intelligent Call Recording, comprising several system components together, offers a suite of applications to manage call recording service. Testing was conducted via the DeveloperConnection Program at the Avaya Solution and Interoperability Test Lab. Information in these notes has been obtained through compliance testing and additional technical discussions. The Verint ULTRA9 server successfully completed interoperability compliance testing for the Avaya DeveloperConnection program. These Application Notes describe the configuration steps to integrate Verint with Avaya Interaction Center. In addition to supporting a traditional circuit interface, Verint also supports VoIP call recording service for the IP Telephony call center. 1 Avaya Solution & Interoperability Test Lab Application Notes for Integrating Verint ULTRA9 VoIP Call Recording Service With Avaya Interaction Center - Issue 1.1 Abstract Verint Ultra Intelligent Recording delivers enterprise capabilities to optimize call center quality and performance in call recording. ![]()
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